ALL items returned must be in new condition, unworn, unwashed with the original tags attached.
AS OF 11/4/2020
COVID SHIPPING POLICY: While we are in the midst of a Global Pandemic, we have created a COVID shipping policy. As we are seeing USPS facilities being understaffed due to the pandemic, we are noticing that orders are taking longer to arrive to their destination or not making it to their destinations at all. We have seen orders taking as long as a month to arrive. If you have not received your item within a month, please email us and we will issue a Store Credit Gift Card for the amount of your purchase. Thank You For Being Patient!
Holiday Return Policy: Holiday return dates will begin November 25, 2020. These returns dates will run through January 9, 2021. These returns will exclude JEWELRY, ACCESSORIES, SALE ITEMS, AND ANYTHING ELSE THAT SEASONAL OR HOLIDAY THEMED. If you are not sure if you item is/will be final sale, please as a staff member or send us an email at shopcocogrand.com
At this time we are only offering store credit for returns and exchanges. Returns and exchanges are only accepted up to 14 days after purchase date in store and 5 days after delivery of online orders. Please show/issue your receipt at the time of your return. If an item is stated as final sale on any forms of social media, “live sales” or our website the item will not be eligible for exchange or return. For defective item claims, please contact us within 2 days of delivery date.
Online Orders: Before returning your item please email us at firstname.lastname@example.org, please include your order number, date and full name. We do not cover return shipping on exchanges or returned items. Once we have confirmed your return please include a written note for the reason of your return, your email address and full name. Shipping costs are the customers responsibility. Once we receive your items, we will process your return and you will be notified via email.
CANCELATIONS: once an order has been placed with us, orders can not be canceled. All orders will be packed/shipped as normal. If you wish to return, please follow the steps above.
Fashion Truck: If you need to make a return for a purchase from our fashion truck, please refer to the “online order” section above.
No returns will be issued on sale items. Accessories, gifts, jewelry and gift cards are FINAL SALE.
ONCE you have been in contact with us about your return, please send your merchandise to
5754 Williams Lake Road
Waterford MI 48329